Notification settings

Notification settings let you customize the content of every automated email your club sends. Whether it is a payment failure alert, an onboarding invitation, or a membership reminder, you can tailor each message to match your club's voice and branding.

Navigate to Settings > Notifications to access the template editor.

Template list

The notifications settings page displays a list of all available notification templates. Each entry shows the template's subject line. Click on any template to open it in the editor.

Templates are pre-defined by the system -- you cannot create new notification types, but you can fully customize the content of each existing one.

Editing a template

Clicking a template opens the editor modal with two panels:

Editor panel

Write or modify the notification content using Markdown syntax. You can use:

• Headings -- Structure your message with sections.
• Bold and italics -- Emphasize important information.
• Lists -- Present steps or bullet points.
• Links -- Direct members to specific pages.

Preview panel

The right side shows a live preview of how the email will look when received. The preview uses Laravel's Markdown email rendering engine, so what you see closely matches the final output. The preview updates in real time as you edit.

Call-to-action buttons

Templates can include call-to-action (CTA) buttons that direct members to take a specific action. CTAs are added using a placeholder syntax in the template:

[cta type='confirm']

When the notification is sent, each placeholder is replaced with a styled button. The button text and URL are provided by the notification logic. For example:

• A payment failure notification might include a "Update payment method" CTA button.
• An onboarding invitation might include a "Complete your registration" CTA button.

The preview panel shows sample CTA buttons so you can see how they will appear.

Common templates

Here are some of the notification templates you can customize:

• Direct debit charge failed -- Sent when a SEPA payment is returned. Typically includes the amount, a brief explanation, and a CTA to update payment details.
• Member onboarding invitation -- Sent to new members with a link to complete their registration and accept terms.
• Membership pause ending -- Alerts members that their training pause is about to end.
• Payment reminder -- Sent before or after an invoice due date as part of your dunning process.
• Invoice created -- Notifies members when a new invoice is generated.

Notification channels

While the template editor focuses on email content, notifications can potentially be delivered through multiple channels:

• Email -- The primary channel, supported by all templates.
• SMS -- Available for select templates when SMS is configured.
• Letter -- For clubs that need physical mail delivery for certain communications.

Each template has a channel indicator showing which delivery method it uses.

Best practices

• Keep it concise -- Members are more likely to read and act on short, clear messages.
• Use the club name -- Reference your club by name so members immediately know who the email is from.
• Include a clear CTA -- When a template supports a call-to-action button, always include it. Members are more likely to take action when there is a prominent button.
• Test with the preview -- Always check the preview before saving to ensure formatting looks correct.